Wipro Launches ‘FieldX’ Digital Service Lifecycle Automation Solution on ServiceNow Platform


Wipro Limited launched FieldX, a cloud-based end-to-end digital service lifecycle automation solution based on ServiceNow’s Now platform. With FieldX, manufacturing companies can improve and expand their after-sales customer service operations while reducing costs.

Built as part of the ServiceNow Partner Industry Solutions Program, FieldX integrates the customer service and field service management capabilities of the Now platform with Internet of Things (IoT) and augmented reality ( AR) from Wipro.

By digitizing and automating departmental and business-to-business workflows, FieldX enables manufacturers to scale up their operations at a lower cost.

FieldX helps manufacturers improve their customer experience with omnichannel support that leverages Wipro’s process transformation expertise and technological innovations.

It also increases machine uptime through proactive IoT-based monitoring, while augmented reality-based live assistance speeds problem resolution. In addition, FieldX offers service operators and field service technicians a 360-degree view of the customer, improving their efficiency.

Harish Dwarkanhalli, President, iDEAS – Apps & Data, Wipro Limited said, “FieldX is a significant advancement in our partnership with ServiceNow and it enables manufacturers to proactively meet their customers’ after-service management needs. sale. We look forward to working with ServiceNow to empower other relevant industries to take advantage of this comprehensive digital solution as they transform their own customer service processes.

Binoy Gosalia, Global Head of Industry Partnerships at ServiceNow, said: “Wipro’s expertise in on-premise service management and manufacturing, combined with ServiceNow’s continuous innovation on the Now platform, helps ensure that FieldX meets all the needs of manufacturers. After-sales and customer service are priority areas for ServiceNow, and we look forward to continuing our collaboration with Wipro in this area.

ServiceNow Industry Partner Solutions extends ServiceNow’s capabilities to deliver industry-specific applications and services tailored to meet customers’ unique digital transformation needs.

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