Mercury Insurance Auto Claims Process Adds Digital Channel |


Mercury’s new web app allows policyholders to digitally submit a claim through an easy-to-use portal on their devices

LOS ANGELES, June 8, 2022 /PRNewswire/ — Mercury Insurance (NYSE: MCY) has just announced a new web-based application to help policyholders file a claim digitally immediately after an accident with ease and security. Through a series of recognizable prompts, the software allows drivers to submit their claim using emoticon-based cards and questions about the accident and the circumstances surrounding it.

“This new app gives customers a faster and easier way to file an insurance claim,” said Brian Hudson, Senior Division Manager, Claims Transformation. “The software is user-friendly, allowing drivers to describe what led to the incident and where it happened through a series of images and maps.”

Policyholders will be able to walk through each stage of the accident with a series of easy-to-understand questions without being asked for repetitive information. Drivers can pinpoint precisely where their vehicle was damaged by dropping a pin on a map showing their location and even the weather at the time of the incident, along with photos submitted from their smartphones.

When filing a claim, policyholders will have access to the login through the app, web portal, embedded URL link or over the phone that will match their information. Policyholders who call will receive a text link to their mobile phone as the first option to file a report. Those who do not want this option will be directed to speak with a customer service representative. This will improve speed and accuracy by allowing drivers to deposit in less than four minutes without having to fill out lengthy forms.

Drivers will also have the option of being connected to a Mercury Authorized Repair Facility through the Direct Repair Program or accessing a local body shop, towing service or rental car while speaking directly with an adjuster if they have any questions.

“The user interface software was as simple and aesthetic as possible, which makes it so easy to use,” said the insured Elise Razmi. “Walking through the stages, I had no questions about what to do next and I liked that. I especially liked the inclusion of emojis at each stage to reduce the possibility of me making mistakes carelessness.”

When developing this new claims filing app, Mercury wanted to be aware of what the process would be like for the customer.

“Insureds typically file claims after a stressful experience,” Hudson said. “We want to provide them with the digital technology and personal expertise to ensure their claims are filed quickly and accurately.”

About Mercury Insurance

Mercury Insurance (NYSE:MCY) is a multi-line insurance company offering primarily automobile, home, tenants and commercial insurance through a network of independent agents in Arizona, California, Illinois, Georgia, Nevada, New Jersey, New York, Oklahoma, Texas and Virginiaas well as auto insurance Florida. Mercury underwrites other lines of insurance in various states, including business owners and auto, landlord, home-sharing, ride-sharing, and mechanical protection.

Since 1962, Mercury has been providing customers with exceptional value for their insurance dollar by combining ultra-competitive rates with excellent customer service. Mercury earned “A” grades from AM Best and Fitch, as well as first place in the 2021 JD Power U.S. Insurance Digital Experience Study.SM and four consecutive “Best Auto Insurance Company” awards from For more information, visit or follow the company on Twitter Where Facebook.

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