Account Manager (Digital Media) – Pedestrian Jobs

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WHO ARE WE

Totally Awesome is the world’s most advanced forum for brands engaging kids, teens, and families to safely interact across thousands of apps, games, and websites. We enable a kid-safe ecosystem with over 300 million monthly active users across APAC. We respect and support the most advanced regulations of international governments protecting the privacy of children’s data. To do this, we deploy bespoke technology designed specifically to deliver contextual and personalized content to children through age-appropriate engagement.

The TotallyAwesome children’s metaverse reaches over 300 million children per month across desktop, mobile, and online video.

Its headquarters are in Singapore, with offices in Australia, Indonesia, Japan, the Philippines and Vietnam.

PROFESSIONAL RESPONSIBILITIES

Job Overview: We are looking for a driven individual with an eye for detail and an ambition for growth within the children’s media space.

The Account Manager works closely with the Sales Manager and is responsible for campaign delivery, project management and customer satisfaction.

How will YOU contribute to the team?

Project management / Campaign management

  • Collaborate with Ad Ops, Publisher and Production teams to deliver the campaign.
  • Analyze the success of ongoing digital campaigns and work with the ad operations team to understand if there is an opportunity to upsell or optimize spend to maximize ROI.
  • Ownership of customer communications for timelines and delivery of assets after campaign confirmation to increase customer satisfaction and account retention.
  • Project management of the client portfolio: coordination with the internal services of our teams in the APAC region.
  • Respond to customer inquiries in a timely and efficient manner.
  • Prepare end-of-campaign reports and provide actionable insights and learnings for future campaigns.
  • Analyze the success of digital campaigns and recommend ways to optimize future campaigns.

Support tasks

  • The ownership of business processes is constantly and constantly looking for ways to streamline and automate.
  • Create and own market case studies.
  • Participate in tasks assigned by internal stakeholders.

DESIRED SKILLS AND EXPERIENCE

Do you have what it takes to succeed?

  • You are self-directed, you can clearly demonstrate your ability to get things done without direct supervision and understand what it means to deliver excellence to clients.
  • You have 3+ years of advertising/marketing/media experience, including strategy, creation, planning, execution, project management and reporting, which is desired.
  • You have an unstoppable ability to develop and maintain key customer relationships – they should be your biggest fans!
  • You are incredibly well organized with excellent communication and stakeholder management skills and a high level of attention to detail.
  • You have highly developed project management skills and are able to work with multiple deadlines.
  • You are able to work with different teams in multiple geographies and time zones.
  • You are extremely driven to learn and succeed in the digital media industry.
  • You think logically, even under pressure, and find innovative solutions to problems.
  • You are analytical and have a sense of numbers.
  • Excellent written and spoken English.

OUR LABEL

At TotallyAwesome, we work together to empower everyone to share their story, explore what they love, and connect with each other in the process. In our culture, you are encouraged to:

  • Be more AWESOME than you were yesterday
  • Be BRAVE, experiment, learn and share your experiences
  • Be RESPONSIBLE and get things done
  • Be INNOVATIVE, think big, find the game changer

Our people are at the heart of what we do at TotallyAwesome and the driving force behind our growth and success. We consider our culture to be the lifeblood of our business and we work hard every day to maintain it while continuing to grow and evolve our team. We believe in providing opportunities to learn and grow every day and we have a strong track record of developing great people.

We are proud to be an equal opportunity workplace. We consider applications without regard to their race, color, religion, gender identity, national origin, citizenship, age, marital status.

Finally, we are a team of passionate experts. We are not only leaders in this industry, we define it.

PERSONAL QUALITIES

  • You are self-starter, self-starter and problem solver. You consider yourself a high performer
  • Understand what it means to deliver excellence.
  • Good sense of humor and ability to remain calm under pressure.
  • Well organized with excellent communication and time management skills.
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